Keeps running for hours after attempting uninstall

Oskar420

Hi,

I like the look of this program and the alternatives don't appeal to me due to their shady past.

However, when I try to uninstall anything, it will keep analysing for hours (I left it on overnight just to see if it does anything) and never remove anything from my PC.

It also only uses about 500mb of my ram and 7-8% CPU utilisation. Idk if that's intended but I would like there to be some override so it can use full resources or am I just bugged and this should uninstall programs after a few minutes?

CPU is 7800x3d so it shouldn't be this slow and all my drives are M.2 NVMe's and 1 sata SSD so that shouldn't be a bottleneck.

Please let me know if there is anything I can do to make Uninstalr work.

jv16

Can you tell me what you are trying to uninstall, or does it happen with everything you try to uninstall? It sounds like something is indeed not working, it should not take that long.

IA-64

I appear to be having this same issue. Running on a amd7700 with 64gb of memory. I have attempted to uninstall several applications, each one at a time and all have got stuck at: "searching for more data relating to app". I see it showing the folders it is searching through. I have let it sit for about 45min before shutting it down through Task Manager. My CPU usage stays around 11% and memory usage is about 400mb.

jv16

Thank you for reporting! I believe I have fixed this issue already. I will provide a link for a private test build soon so you can check whether the issue still persists.

IA-64

jv16 Definitely would like to try this test build out when you have it ready.

ryznar

I just installed the latest version today. I started with the portable version, then installed the setup version, and they both have the same issue. I am running Windows 11 Pro, have a few things installed that may be an issue: Phone Link, Acronis Workstation, VMWare, Microsoft Subsystem for Linux, 2 Nvme, 3 hard drives(2 of which in a storage pool). 7800x3d, 32GB RAM.

First, portable ran for about 30 minutes on its' startup "quick scan." Once the interface appeared I went ahead and chose Deep Scan, because I was already invested in the long haul anyway, but it took less than 5 minutes. I then chose MakeMKV for uninstall. It ran for several minutes, I forget now, maybe 20, then failed. "Out of Memory." After that the interface continued to show files, folders, and registers keys it was scanning, but task manager showed it was no longer doing anything. Speaking of TM, it showed about 6% CPU while running and maybe about 150MB RAM usage, definitely less than 200.

Installed Setup version. Same long quick scan. Same deep scan, but a bit longer by a few more minutes. The uninstall did the same thing.

Reopened and skipped the deep scan. Quick scan was only a few minutes this time. Now the uninstall ran for an hour and the RAM usage rose to 750 MB before throwing the same error.

Finally see the portable apps option. I selected every box there except checking for leftovers. Restarted. QS about 90 seconds. Now I am seeing service_process.exe using 15% CPU, it is in an Acronis folder, but it doesn't last long, about a minute. Uninstalr now surpassing 1GB RAM usage, stays at 6.0-6.2% CPU, pushing a single core to about 60%.

I'm out of time, I cannot work anymore on this today.... just crashed again. 1311 MB, 0% CPU.

jv16

This is a bug that unfortunately happens on some systems. I believe I have already fixed the issue and I will provide a link to a private test build so people who encounter this issue can confirm whether it is now fixed. Fixing the issue has been difficult as I have not been able to reproduce it any test system and it is affecting only a very small number of users.

ryznar

Is this a running application issue, storage issue, driver issue? Should I try SAFE MODE? Disconnect some drives? Uninstall some apps normally, like WSL or VMWare? Is there a log or telemetry I could give you? I'll try safe mode... that didn't work either. Still crashed with out of memory error. And there is nothing in the Windows event viewer about it that I can see.

jv16

It is simply a bug in Uninstalr, it has nothing to do with your system per se, other than for some reason it occurs in it and not in everyone else's.

jv16

It will be ready very soon. There are a lot of other improvements too, I hope it will be worth the wait. Sorry about the delay!

rodocop

The same issue here. Almost infinite scan for the first time, and then after some restarts - finishing initial check, but again stuck in neverending "Currently analyzing..." when some apps or leftovers were selected and uninstall started.

Win 7 x64.

And number of PCs, where no problem with the same version appeared.

Besides this - the really great app, best in its class! The most deep scan digging out dumb remnants from many non-accurate apps already deleted/uninstalled earlier!

jv16

Thank you for reporting! I believe the issue is fixed, I'll just need to get the version ready for you to try. Sorry about the delay!